Jerry Garfield Drager

Microsoft Certified Professional; CompTIA A+; ASCNT

214 East Magnolia Street

Oviedo, Florida  32765-9798

407-366-3123 (H); 407-970-0454 (C)



OBJECTIVE:             To obtain a career-oriented position in the Information Technology support arena that will allow me to utilize my educational and professional experience.



          Hardware expertise:  PC hardware and software setup of SOHO (Small Office, Home Office), upgrade, installation, configuration, cabling and connectivity.

          Experience with LAN/WAN technology, networking fundamentals and hands on work with Cisco Routers and Switches.

          Operating systems experience:  All Microsoft Windows Operating Systems; Novell, UNIX/Redhat LINUX.

          Application experience:  MS-Office 2000/97, MS-FrontPage 2000, MS-Proxy, Paradox 8 and 5.

          Self-motivated, Team Oriented.


EXPERIENCE:      Technical Consultant and System Installer                                                                 1 year

                                            SmartSource- Omni-Tech, Insight; Adecco Technical;

                                            Global Technologies- Compu-Comm; ISSG- Getronics; PMH.                  Throughout FL

          Built, Installed and Upgraded PC-based computer systems, laptops and rack servers.

          Roll-out of PCs and Laptops into corporate network environment, including Active Directory.

          Configured software and ensured systems were functioning per specification.

          Ensured network connectivity in LAN environment (both static IP and DHCP), via VPN and/or RAS dial-up.


                                            Department Manager                                                                                                                           14+ Years

                                            Professional Materials Handling Co., Inc.                                                             Orlando, FL

          Customer Service duties: Taking and placing customer orders; shipping and receiving; inventory control; 

         warranty claims; purchasing and vendor negotiations; logistics support for customers, dealers and technicians in the field.

          Computer hardware/software needs (including service and system assembly for department).

          Beta testing for in-house software systems development, hardware design and implementation.

          Managed Parts/Shipping department for 14+ years.


                                            Assistant Manager                                                                                                                                2+Years

                                            Big 10 Tires, Inc.                                                                                                                    Orlando, Fl

          Sales of automotive related items, involving the vehicle steering, braking and suspension/ride systems.

          Developed procedures to improve automotive service inspections on brake, suspension and steering systems, 

        increasing customer satisfaction and trust in services performed.

          Consolidated tool and supply ordering, improving material management.

          Manpower co-ordination and scheduling.

Cash drawer reconciliation, banking and bookkeeping.



EDUCATION: A.S. Degree in COMPUTER NETWORK TECHNOLOGY                                          2001

                               Herzing College                                                                                  Orlando, FL

Honors:              Deans List, 1999-2001 (x5)
Certifications:     CompTIA A+ Certification, 2000;

                              Microsoft Certified Professional MCP (Win2K Pro and Server), 2001


Disabled Military Veteran- U.S. Navy  

References available upon request.


Comments?  Questions? Suggestions?

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This page was last updated on 10/23/04.